Help

This page contains a brief explanation of how to use eduID. If you need more elaborate help and information, please visit our Wiki.

This Help page contains the following information:

    Creating a new eduID account

    Click on the ‘Request a new eduID’ button on the right. Enter your (personal) email address and your first and last name. A confirmation email will then be sent to the address you filled in. Click on the button in this email to immediately activate your eduID account.

    The eduID app

    You can use the eduID app to log in safely and easily with your eduID. With the eduID app you can log in “passwordless”, so without a password or link in your email. In addition, the app provides extra security because of the 2-factor login.

    First install the eduID app and then you go through the registration steps. After creating an eduID, you will be asked if you want to start the app registration, but you can also do this from the mijn.eduid.nl/security environment. Follow the steps in the app.

    IMPORTANT: After you have finished registering in the eduID app, your app is not yet usable. You must first complete the registration process on the website. This means that you set a recovery method. If you lose access to the app, you need it to register the eduID app again.

    Log in with the eduID app

    Logging in with the eduID app is very easy. The first time you want to log in with a new/fresh browser or device, you will be asked for your login name (email address) and you must scan the QR code with the eduID app. The next time your login name has already been entered and you will receive a push notification on your phone. Open this push notification and confirm the login with your eduID PIN code or fingerprint/face recognition. You are now logged in.

    Logging in with eduID a magic link

    To login with eduID, a password is not needed (but you can set one if you like, see below). Instead, you login with eduID using a ‘magic link’. Logging in starts by entering your email address (after you’ve created an account) and clicking the ‘Email a magic link’ button. Within moments you will receive an email with a ‘Sign in’ button. Click this button to login using eduID, you will then be automatically forwarded to the service you were going to originally.

    The ‘magic link’ will expire after 10 minutes. Request a new ‘magic link’ if the previous one expired. Can’t find the email? Check your spam folder.

    Setting a password (optional)

    You can manage your eduID account through My eduID. Here you can also set a password. Go to the tab ‘Security’ to add a password to your eduID account. After doing so you can from then on choose to login with eduID using a ‘magic link’ or a password.

    Adding a security key

    In addition to logging in with eduID using a ‘magic link’ or a password, you can also use a security key (or token). This can be a standalone physical token (such as a Yubikey) or a built-in sensor on your device (such as a fingerprint sensor). To use a security key to login, you must first add it to you eduID account through My eduID. Go to the tab ‘Security’, click ‘Add security key’ and follow the instructions.

    After you’ve done this you can login using your security key. To do that, first enter your email address and click ‘Use a security key’ under ‘Other sign-in options’.

    Managing your eduID account

    You can manage your eduID account through My eduID. Here you can change your name, your email address and manage the security if your eduID account. Also, you can see which services you logged in to using eduID and you can download all your eduID account information.

    Additional help

    Our Wiki page contains more information and help on eduID.